Comments on: Review: CLEAR WiMax in Atlanta

By: Randy

Randy — Sat, 26 Jun 2010 02:28:09 +0000

I too have read about all the poor service people are getting, but can only say that I have had it and yes, I get two bars on my modem, and am still able to stream video from hulu.com, without buffering. I live in the Norcross area. I have also used my usb and gotten service as far up as Gainseville. Overall I am pleased. I don’t like how there are some areas that get no service in the metro area, but didn’t cell phones have that problem and some still do?

By: paul

paul — Mon, 07 Jun 2010 18:58:46 +0000

I am still using Clear and I still enjoy it. All you haters must live in a location that gets bad signal. As I said in the blog post (or if not, I should have said), get a trial and see how it works in your area before committing to it.

By: Martin

Martin — Mon, 07 Jun 2010 18:54:50 +0000

If you are condidering clear 4G internet, please stop it since I really do not want anyone to make the most stupid decision that I have ever made. All my experience tells “Never use Clear internet again.”

By: lynn bobs

lynn bobs — Fri, 23 Apr 2010 07:36:10 +0000

If you are considering serv w/Clear please read. We were in the mall when we were approached by a Clear Rep bragging on how fast their 4g internet speed was. We currently had another month to month provider & my bill was due that day so I opted new serv from Clear, who wouldnt want faster internet, right. I was skeptical but the rep said we had 14 days to try the serv & could return it if we were not happy; he verified my coverage area so we opted for internet & home phone. I immediately went home to connect the service which was fairly easy but was never able to get a good signal; it is recommended at least 2 bars out of 5 but only able to get 1 signal; i tried upstairs, downstairs vertually every room but only 1 bar & no connection. After 3 hours with this attemp I finally gave up. The very next day we returned to the mall to only learn that we had to go thru CS dept for all cancellations & refunds which would take 3 to 4 days to ship once they emailed a ups shipping label and another 48 to 72 hours for a refund. I was so livid because my funds were already low, my current provider would charge me an additional $10.00 late fee & to make things worse, the cs rep said that my address was not even in their coverage area & that the instore rep may not have had access to both of their systems that check coverage area. I responded mam, if your company is going to solicit services to consumers, shouldnt the recruiters have access to that so consumers like myself wouldnt waste time, money & energy? Then she apologized & had the nerves to ask me if I knew anyone that would benefit from their services; I cut her off & I said MAM, YOUR SERVICE SUCKS & that I had nothing good at all to say about their services & that I was going to make sure I post a blog to warn others of this. This service may very well work for you, but consider if you can wait a week or two to get your refund in the event the service doesnt work.

By: Ken

Ken — Sun, 18 Apr 2010 22:22:38 +0000

Two thumbs down for Clear. I live in Roswell and was looking forward to saying hasta la vista to Charter. No joy, however. Among the issues:

1. We’ve used Vonage for VOIP for almost 5 years with no problems. On Clear, phone conversations stutter, drop out, have painful latency problems, etc. to the point that they are incomprehensible. Hate to think what a Skype call would look/sound like.

2. 2 bars is typical. We’ve had three bars a few times, but never for long, and less than two frequently.

3. Tech support is staffed by morons. Contacted them on three occasions, and always felt like I was visiting the twilight zone.

First time, my wireless router was having trouble communicating with my Clear modem. Tech support couldn’t help me — “call the wireless equipment manufacturer”, they suggested. So I did, and the folks at APPLE (a company apparently unknown to Clear’s tech support) solved the problem in about 60 seconds.

When setting up my email (I use Thunderbird/Firefox), I had a question about the settings for an IMAP server. Contacted Tech Support via live chat. The person I chatted with insisted upon following “the script” for email set-up questions, had obviously never heard of Thunderbird, never addressed my question (never mind answering it), and was less than useless. Referred me to the 1-800 tech support line.

So I called tech support; re-asked my question. Was informed that they couldn’t help with “third-party, product-specific” questions, despite the fact that my question was essentially “I followed the instructions on YOUR WEB SITE to the letter and I keep getting an error message. WTF? With the help of my friend Mr. Google I learned that I was not alone with my problem and got it fixed. Thanks for nothing, Clear Tech Support.

4. My son tried to watch a streaming video on ESPN 360 (now called ESPN3). Found out that Clear is not an “associated ISP” so streaming video is not available. Grr.

Thank goodness for the 14-day rescission period. I’ll be canceling.

By: SD

SD — Sat, 10 Apr 2010 03:58:19 +0000

Buyer Beware!!! I live in Seattle and I have advised our stock broker to sell any stock we may hold in Clearwire/Clear and put this stock on our do not buy list.

LOVED Clearwire up until the conversion to 4G.

Since the conversion we’ve had nothing but problems with our phone and internet. After hours and hours of running around our house plugging and unplugging equipment (on our cell phone because our Clear phone service wasn’t working), waiting for various equipment to be mailed and then swapped out, and three technicians visiting our home. Three months later we’re at square one. I called to cancel our phone and internet service, and Clear would only waive the cancelation fee for our phone service because there was no mention in their documention that we were having internet problems. The problem was dual…always phone and internet…but their technicians chose to focus on tackling the phone problem which was quite apparent (we could not hear the caller, but the caller could hear us…literally 5 seconds out of every minute on the phone). Grrr… I am counting down the days until July 27, 2010 comes as I will be cancelling our internet service.

By: JC

JC — Thu, 01 Apr 2010 03:34:41 +0000

Horrible horrible horrible service, internet so slow and I am paying just the same I was paying with cable. Last time I called customer service I wasted a whole hour and they just could not give me any help.

Very very bad deal

By: AB in North Atl, Ga

AB in North Atl, Ga — Wed, 24 Mar 2010 02:41:10 +0000

I just started using Clear today and I must say it is the worst. After working with tier 2 support, learned that there was a known problem with the tower. The person said I should have never been allowed to enroll with the issues facing all of the users are facing.

The only saving grace is I having the 7-day waive period moved to 14 and I’m planning on having the billing date moved out several weeks.

By: Nuke

Nuke — Thu, 18 Mar 2010 17:39:38 +0000

I am located in the Las Vegas area and was excited to get rid of our Cox (Comcast equal) here. I liked that you didn’t have to sign a 2 year contract if you purchase the modem.
I’ve had the service for 1 month and I can’t stream simple videos or movies without buffering several times. The internet connection itself was horrid and I couldn’t even read my emails. Slowest internet I’ve ever owned.
Going back to Cox.

By: Chris

Chris — Thu, 11 Mar 2010 01:05:29 +0000

The price of Clear is nearly comparable to At&t and Comcast cable, I swithced back to At&t since the hike.