As bad as Clear treats its dealers AND customers, they will not be around for long. If you bought equipment form them, return it if possible and as soon as possible cause it’ll soon be a paper weight. If you’re starting service with them, CANCEL IT RIGHT NOW! There are better services out there and this is NOT a company that deserves your money or support.

1. I completely agree with the above reviewer, Kareem Ahmed, the ex-clear dealer and his experience. I feel his pain.

2. My device have not been able to connect online for the past 3 weeks and after days of calling, no one gives a damn.

3. Every worker in that company, from customer service, sales, to tech support tells lies about everything. Do not believe a word they say because the sales just wants to make a sale, the tech support just wants to get you off their back, and even the managers don’t give a damn that you haven’t had service for 3 weeks.

4. They are not knowledgeable about their product and service and so each one tells you a different reason for the problem you experience. Several tech support tells me to call back after 24 hrs several times and a manager even promised that my service will be fixed after 24 hrs but to no avail. Eventually no one will even pick up my calls anymore and they will put you on hold and never return. One lady insists that I have a battery problem and insisting to send me a new battery when I reassured her over and over that my battery is working just fine!

5. After many attempts, I finally got someone on the phone who is willing to cancel my account, but I have to pay penalty charge. He now says he’s willing to send me a replacement device if I don’t cancel (when this should’ve been the answer since day 2 that I called!). But when I asked about reimbursement for the 3 weeks of no internet service, he says that will have to be dealt separately after I make my decision! That is such obvious fraud omg! There shouldn’t be any negotiation there what-so-ever! Seriously, no one there cares at all about the problem you are experiencing…they just do everything they can to get you off their back, including the managers because I spoke to them.

Of all my life and working in the tech field, I have never experienced such terrible, horrible service! I am shocked to find out that such big company should be so poorly run. They deserve to go out of business.

One of the prerequisites of becoming a Clear dealer is that you have to purchase there service on a take 3 plan with a 2 year contract. I had no problem with this, if I am to sell there product I should be using it. I was told the service was unlimited with no cap in the 4G bandwidth. I was also told that if I wanted to buy out of my contract I would only have to pay 2 months of service.

After purchasing Clear, and becoming a authorized dealer I was pleasantly surprised with the service. My speeds were really fast, I was streaming full movies with no problems, and I was saving money since I was supplying Internet to my store and my home on the same plan.
After about a month of service I started to experience the nightmare of Clear. My speeds had dropped dramatically, and the service was unbearable. When it worked it would take minutes to open the simplest of pages. I remember one time where I timed it and it took 1 min 32 seconds to open Craigslist!

As a dealer I tried to contact a representative to find out what was happening with my account. For the life of me I could not talk to a customer representative. The first few times I called I gave up after waiting for about 45 minutes.
After finally buckling down, determined to talk to a rep, I finally reached one after being on hold for a hour and a half. After another half hour of being given the run around they finally admitted to throttling my speed. I was furious. When I tried to cancel my account I was told my termination fees were close to $300. Way more than my rep quoted me on.

The first month I had Clear my rep was helping me to sell it. I sold it to three customers before my account was throttled making back approximately half the money I spent to become a Clear dealer.

After my web was throttled I would no longer sell it to my customers. I actually had a few customers come in specifically to buy Clear and I talked them out of it. I make about $300 a customer that I am able to get on a 2 year contract. I threw this money away because I am a firm believer in believing in what you sell.
Also, at about the same time our account began to get throttled, the rep that sold us clear was laid off due to Clears massive cutbacks. The new rep that replaced her, I had never met.

Clear stole $1000 from me with false promises. Additionally they also are continuing to get $83 from me per month because I am unable to terminate the service. I have since wrote my rep and explained to him my opinions and in turn they terminated my dealer privileges. which is all in good as I would not sell there service anyway.
I keep the Clear sign in my store window so that if someone comes in inquiring about it I can save them the nightmare that is Clear. You would think that if there was any customer that they would not throttle it would be there dealers as they are representing them. However they lack the common business sense to do that.

Do yourself a favor, if you run into a salesman that is trying to sell you Clear, run as far aways as possible as fast as you can. They are a crook company that should not be allowed to continue to do business.

A actual ex-Clear dealer